On Time Care
Feedback & Complaints

Tell us how we're doing.

At On Time Care Ltd we're committed to providing high-quality care and support. Share feedback or raise a complaint — on your own behalf or for someone you support — and we'll act on it.

Share feedback

Feedback Form

Your comments help us improve our care and support across Hampshire.

Download feedback form (.docx)
1. About you
2. Your interaction with us
3. How satisfied were you with our service?
4. Tell us more
What did we do well?
What could we improve?
5. Staff recognition (optional)
6. Would you recommend On Time Care?
7. Your details (optional)
8. Consent
Raise a concern

Complaints Form

Confidential — for service users, families, advocates and professionals.

Download complaints form (.docx)

1. Person raising the complaint

Full name
Relationship to service user
Telephone
Email
Preferred contact method
Please describe your complaint in as much detail as possible
Declaration

Complaints are handled confidentially and fairly.

What happens next?

  • We acknowledge complaints within 2 working days.
  • We review your concerns fairly and confidentially.
  • We aim to respond within 20 working days; if we need more time, we'll keep you updated.

If you're not satisfied with our response, you can contact the Care Quality Commission for further guidance.

+44 75 6891 7586 admin@ontimecare.uk